Are you a chat-text email-social media multi-talent?

Working at Transcom
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents.

We are 28,000 customer experience specialists at 50 contact centers across 23 countries, delivering services in 33 languages to international brands in various industry verticals.

Our key positions

CSR – Customer Service Representative

CSR – Customer Service Representative


As a CSR you are the voice of our clients. You listen, you ask the right questions and always come up with the best possible solution, if that’s by telephone, e-mail, chat or any other communication channel required. With your friendly and positive attitude you make a good first impression and leave a lasting one, and at the same time, you become an expert in communicating in both social and traditional channels.

Business Manager

Business Manager


As BM, you are responsible for a group of Team Leaders, and have the overall responsibility for guaranteeing that your client’s service level is kept. You assess the performance of your team, monitor and analyze the relevant Key Performance Indicators, and make sure that your team has the right resources and tools to do their job - creating smarter people experiences.

Social Media Recruitment Expert

Social Media Recruitment Expert


As a Social Media Recruitment Expert, you work with the local organization but also with a global group of peers. Together, you come up with the smartest campaigns and content to build Transcom’s employer brand and drive interest in our brand and working for Transcom.

Team Leader

Team Leader


As a Team Leader (TL) you lead a team of 10-15 Customer Service Representatives (CSRs). With your drive and enthusiasm you know how to motivate your team and make sure that you reach your objectives - as individuals, but most importantly - as a team.

Smarter People Experiences
Transcom is a true global leader in customer experience. Every day, our 28,000 customer experience specialists handle more than 1.5 million interactions with our clients’ customers in 33 languages all over the world.

Every hour, we rely on knowledgeable, motivated people to deliver great customer experience, in any customer situation and via any channel.

Transcom in Colombia

Bogota

Cra. 11B # 99-25 Bogota, Colombia

Contact us